One call to a very unusual hotline, and everything that followed. Prologue: Ira talks about a priest who set up what may have been the first hotline in the United States. It was just him, answering a phone, trying to help strangers who called. (2 minutes)Act One: The Never Use Alone hotline was set up so that drug users can call if they are say, using heroin by themselves. Someone will stay on the line with them in case they overdose. We hear the recording of one call, from a woman named Kimber. (13 minutes)Act Two: An EMT learns he was connected to the call, in more ways than he realized. (16 minutes)Act Three: Jessie, who took the call, explains how she discovered the hotline. She keeps in touch with Kimber. Until one day, Kimber disappears. (16 minutes)Act Four: We learn what happened to Kimber after she called the line. (10 minutes)Transcripts are available at thisamericanlife.org

Nine radio reporters. Two days. One rest stop on the New York State Thruway. Stories of people who are just passing through, and the ones who can’t leave, because this is where their jobs are. Act One: Host Ira Glass describes scenes from a rest stop on the New York State Thruway, the Plattekill Travel Plaza, and the kind of people you might meet if you ever stayed long enough to talk with them. These include Robert Woodhill, the general manager, who needs a good sales day so he can beat his friend Andy, who manages a rest stop in Maine, in their weekly competition. Ira hangs out with a group of foreign students who’ve landed in Plattekill on a summer work program, and reporter Lisa Pollak gets travel tips from Lenny Wheat, who works at the rest stop’s information booth. Reporter Jonathan Goldstein spends a few hours in the rest stop parking lot. (30 minutes)Act Two: More stories of travelers and workers at a highway rest stop. The competition between Plattekill and Maine continues. Reporter Sean Cole observes the lunch rush at the rest stop’s busiest restaurant and stumbles into a behind-the-scenes romance. Reporter Gregory Warner watches a cashier at the Travel Mart deal with an angry customer. Reporters Nancy Updike and Jay Allison hang out for the graveyard shift – midnight to 8 a.m. – and find a surprising amount of romance at the rest stop. (26  minutes)Transcripts are available at thisamericanlife.org

The mysterious hold supers have on their buildings, or that their buildings have on them. Host Ira Glass visits the Upper East Side building in Manhattan where Peter Roach has been the super for about ten years. Peter has a lot of keys. He doesn't know what most of them unlock. (4 minutes)Act One: Reporter Jack Hitt tells the story of how he helped organize tenants and threaten a rent strike in a New York City building back in the 1980s. Before long, Bob, the building super became his enemy. The situation got pretty ugly. Mobster ugly. Bob began to brag about how important he was in his native Brazil, how he could kill a person and be immune from prosecution. Only many years later did Jack find out how dangerous Bob really was. (23 minutes)Act Two: The super in Josh Bearman's Los Angeles building was kind of a needy character. He would sometimes ask Josh to come into his apartment and help him out -- check whether his garbage was being moved by a ghost, for example. Then one day he told Josh a story that involved these elements: a gas station, a beautiful woman, an orchid, a snowman, Indonesia, and a check he'd written for $30,000. It was so crazy, that naturally, Josh believed it. (12 minutes)Act Three: A man who we're calling "Dennis" inherits his father's job as a landlord of a big apartment building. His dad had warned him that bad tenants could drive even a good man to become heartless, but Dennis vowed that would never happen to him. He's tested on this point when he tries to help a couple that falls behind in their rent. He sets up a payment plan for them, teaches them how to make a budget, helps them with their personal problems. For six years, he stops himself from kicking them out. This story was co-produced by Sonari Glinton. (16 minutes)Transcripts are available at thisamericanlife.org